3Dz Dance Studio FAQs
Frequently Ask Questions received by 3Dz! Let’s take a look if you have the same questions with other dancers!?🤔
General Information
What styles of dance do you offer?
3Dz Dance Studio offers training in a variety of styles including K-pop choreography, hip hop , jazz funk, commercial dance, heels, Chinese traditional dance, break dance, waacking, and beginner-friendly foundation programs. We also run themed programs and seasonal camps for kids and teens.
Where is the studio located?
We are located in Waterloo, Ontario. Full address, parking details, and entry instructions are available on our Contact page.
Do I need experience to join?
No experience is required for beginner classes and foundation programs. We also offer intermediate and advanced level classes for experienced dancers.
Registration & Booking
Do I need to register in advance?
Yes. All classes require advance registration through our website. This ensures your spot is reserved.
Do you accept walk-ins?
Walk-ins are not guaranteed. Classes often fill in advance, so we strongly recommend booking online.
What happens if a class is full?
If a class is full, you may join the waitlist. If a spot becomes available, you will be notified automatically or manually depending on the system.
Is there a minimum number of students required?
Yes. A minimum number of students is required for classes to run. If a class does not meet minimum enrollment, it may be cancelled or combined with another class.
Pricing & Payments
What payment methods do you accept?
We accept online payments through our booking system and other methods listed at checkout.
Do you offer refunds?
All purchases are final. We do not offer refunds or transfers once a purchase is completed.
Can I transfer my class to someone else?
No. Classes, packages, and credits are non-transferable.
Drop-ins & Class Packs
What is a drop-in class?
A drop-in class allows you to attend a single class without committing to a full program or package.
How long are drop-in credits valid?
Drop-in credits and class packages have an expiration date listed at the time of purchase. [Class Pack Options]
What happens if I miss a drop-in class?
Missed classes are not refunded or credited unless cancelled according to the cancellation policy.
Can I get my drop-in credit back if I cancel?
Yes. If you cancel at least 12 hours before class, your credit will be returned to your account. Late cancellations or no-shows will forfeit the credit.
Classes & Levels
How do I know which level to choose?
Class descriptions include recommended levels. If you are unsure, we recommend starting with beginner or foundation classes and speaking with our staff for guidance.
Can I switch classes after registering?
You may request a switch depending on availability. Additional fees may apply if price differences exist.
What should I wear to class?
Comfortable dancewear is recommended. Clean indoor shoes are required for all studio classes.
Kids Programs
What age groups do you offer kids classes for?
We offer programs for different age groups depending on the season. Age ranges are listed in each program description.
Can parents watch class?
Parents are welcome to wait in designated areas. For younger children, observation policies may vary depending on the program.
Do you offer trial classes for kids?
Trial options may be available depending on the program and season. Please check current offerings on our website.
Private Lessons
Do you offer private lessons?
Yes. Private and semi-private lessons are available depending on instructor availability.
How do I book a private lesson?
Private lessons must be booked in advance through the studio or by contacting us directly.
What is your cancellation policy for private lessons?
Private lessons must be cancelled at least 24 hours in advance. Late cancellations will be charged in full.
Studio Policies
What is your cancellation policy for classes?
Drop-in classes must be cancelled at least 12 hours before the start time to receive a credit back. Late cancellations or no-shows will result in loss of credit.
Do you cancel classes if there are not enough students?
Yes. Classes may be cancelled or combined if minimum enrollment is not met.
What happens if the studio cancels a class?
If we cancel a class, students will receive a credit, make-up class, or alternative solution depending on the situation.
Packages & Expiry
Do class packages expire?
Yes. All class packages and credits have an expiration date clearly stated at purchase.
Can I extend my package?
Extensions may be available for a fee. Each package can only be extended once.
What happens to unused classes after expiry?
Expired classes cannot be used. In some cases, unused credits may be eligible for rollover into a new package if purchased within six months.
Attendance & Late Policy
What happens if I am late?
Students are encouraged to arrive early. Late arrivals may not be permitted to join class if it is unsafe or disruptive.
Do you offer makeup classes?
Makeup classes are not guaranteed and depend on program type and availability.
Studio Experience
Is there parking available?
Yes. Parking information is available on our Contact page.
Can I bring food or drinks?
Food is not allowed in dance studios. Drinks must be in sealed containers.
Do you have lockers?
We recommend keeping personal belongings with you. The studio is not responsible for lost or stolen items.
Health & Safety
Can I take class if I am injured?
Please consult your doctor if you are unsure. Students participate at their own risk and should modify movements as needed.
What if I feel unwell during class?
You should stop immediately and inform the instructor.
Performances & Events
Do you offer performances or showcases?
Yes. We regularly host showcases, camps, and performance opportunities depending on the season.
Are performances mandatory?
Participation requirements vary by program and will be clearly stated in each program description.
Media & Photography
Do you take photos or videos during class?
Yes. Classes and events may be recorded for promotional purposes.
Can I opt out of media use?
Yes. You may request that your image not be used in future marketing materials by contacting the studio.
Contact
How can I contact 3Dz Dance Studio?
You can reach us via email or messaging platforms listed on our website. Response times may vary during busy seasons.
What is the best way to get updates?
We recommend checking your email and our official social media channels for announcements and schedule updates.